Business as usual has drastically changed in the last two decades as we entered the information age.

 

Modern organizations are looking for more cost-effective and efficient business approaches to information management by expanding their capabilities without necessarily expanding in-house expertise and teams.

IT outsourcing has become a great alternative solution for businesses looking to scale their businesses and foster agility and flexibility.

outsourcing

IT Outsourcing can include anything from managing customer support to your entire IT infrastructure. This way, you can leverage a multidisciplinary team of IT experts on demand and tools/solutions you can’t employ in-house. As a result, you can drastically shift your focus towards your core competencies while obtaining otherwise unavailable expertise and resources.

At Rowe Group, we work with some of the best talents in the IT industry to provide superior IT outsourcing services. Our team of IT experts, web developers, project managers, and cloud practitioners can offer personalized solutions to help mitigate risks in your operations, reduce expenditure, and foster innovation by taking care of several or all IT tasks, operations, and projects.

Our IT Outsourcing Services

IT Infrastructure Management

  • Cloud Migration
  • Workstation and Asset Management
  • Supplier and Vendor Management
  • Network Security Management

End-User Support

  • Front End Support
  • Problem and Query Resolution
  • Incident Management
  • Order fulfillment
  • User Device Support

Software Outsourcing

  • IT Staff Augmentation Services
  • DevOps Services
  • Web and Mobile Application Development
  • Software Testing & Quality Assurance

Why Outsource Your IT Tasks and Projects?

Access to Top IT Talent

The IT Outsourcing industry is highly competitive. Therefore, companies do their best to hire the best developers and support professionals to ensure maximum client satisfaction.

Balanced Workloads

By outsourcing different IT tasks and projects, you can take some weight and responsibilities off your shoulders and apply your expertise and resources to your core business. With routine tasks and development taking care of, you have more freedom to innovate.

Versatile Expertise

The best IT companies, like Rowe Group, offer a versatile range of expertise ranging from Cloud technology to network security, help desk, web design, VMware, and remote technologies, etc. As a result, they can offer several services and solutions.

 

 

Accountability Transference

By hiring IT outsourcing services, you’re also transferring accountability and autonomy. Hence, the company is responsible for any shortcomings and failures.

Risk Reduction

Having a team of IT support experts, cloud practitioners, and web developers can significantly reduce the risk of any project. A reputable IT outsourcing company will employ the latest tools and technologies. It will also apply the best practices to ensure compliance, enhance flexibility, and minimize disruptions/downtimes.

High-Quality Products, Services, and Support

By combining all the benefits mentioned above, it’s safe to say the outsourcing IT tasks and projects to the right company can produce high-quality applications, premium services, and superior IT support.

Our Proven 5-Step Approach

 

1. Briefing and Initiation

We appoint a dedicated manager and a team of IT experts for your company to establish and execute a transition plan for the outsourced project or task.

2. Knowledge Transfer

Our team learns about your internal processes by collaborating with your in-house teams virtually or in person to understand the roles and responsibilities of each departme

3. Resource Procurement and Allocation

Following the brief and information transfer, we procure the required tools and digital solutions to execute the required tasks and adapt to your business processes.

4. Transitional Support

We gradually take over support using a steady and phased approach to effectively manage your projects or support tasks and mitigate the risk of business disruption during the transition phase

5. Support Takeover

Once our team is well-versed regarding your processes, customers, suppliers, and IT environment, we take responsibility for all services in the contractual agreement.

Our Service Options

Support Takeover

You don’t need to hire an in-house IT team. Outsource your entire IT infrastructure management to Rowe Group, and let us help you optimize performance at every level of your IT environment.

 

 

Co-Sourcing with In-House IT Teams

Split your workload by delegating some of your IT operations and projects to our team so you can focus on other core elements of your business.

Why Choose Rowe Group?

As a US-based technology firm, Rowe Group provides a one-stop solution for all your IT Outsourcing Support needs. Here’s what sets us apart from the rest:

  • World-Class Expertise
  • Proven Industry Experience
  • 24/7/365 Availability
  • Up-to-date Help Desk Solutions
  • Enhanced Mobility
  • Improved Network Security and Compliance